tata aig car insurance claim settlement ratio 2021

TATA AIG Car Insurance Claim Process

TATA AIG has an easy, quick and hassle-free auto insurance claim procedure. It has a 5,000+ network of cashless garages pan India and features an impressive claim settlement ratio of 90.49%. The coverage of a claim depends on 2 things – the type of your auto insurance policy, whether you had opted for a third party cover or a comprehensive policy, and the add-ons opted in by you (if any).

tata aig car insurance

List of Documents Required During Claim Settlement

To file a car insurance claim, the car owner has to submit the below-listed documents:

  • A copy of the driver’s license
  • A copy of the policy documents
  • The original keys to the vehicle
  • A copy of the vehicle’s Registration Certificate (RC)
  • A verified copy of the First Information Report (FIR)
  • The claim form, duly filled and signed by the insured
  • No Trace Report from the police in cases of theft of the vehicle
  • NOC and Form 35 from the lender where the car has an active loan
  • RTO transfer papers duly signed with Form 28, Form 29 and Form 30.

How to Make Tata AIG Cashless Car Insurance Claim?

TATA AIG provides free repair and replacement of the insured’s car in its network garages. To save the expense of damage to insured’s car, these are the simple steps that you should follow.

Step 1: Contact the insurer

It is necessary to inform the insurer immediately after the incident, be it theft, accident or any damage to the car. You can initiate the process by calling their toll-free number 1800 119966 or by sending the SMS “CLAIMS” to 5616181. In case of an accident, note down the number of the other vehicle. Collecting the details of the witnesses can help in the claim settlement process.

Step 2: Register Claim

The claim representative of the company contacts the policyholder within 48 hours of intimation. You need to inform him about the incident, your details and other relevant information. The representative guides you through the procedure. You have to download the claim form and fill up the details as well.

Step 3: Survey of Damages

A surveyor is sent by the insurance company to assess the extent of the damages caused to the car during the accident. You have to hand over the documents and duly-filled claim form to the surveyor.

Step 4: Claim Settlement

Assessing all the aspects, the insurer confirms its liability and pays all the expenses of repair of the insured’s car to the network garage. The claim amount is calculated by factorising the deductibles and depreciation.

How To Make Tata AIG Reimbursement Car Insurance Claim?

TATA AIG provides its policyholders with the privilege to reimburse the expense of repair of the insured’s car if it is repaired in a garage other than network garage. The policyholder can undergo the reimbursement by following the simple steps mentioned below.

Step 1: Contact TATA AIG General Insurance

Informing the insurer about the accident/ theft of the insured’s car marks the first step to initiate the process. You can contact TATA AIG by dialling their toll-free number 1800 119966 or by texting “CLAIMS” to 5616181.

Step 2: Register A Claim and Get Claim Reference Number

The executive of the insurance company reverts back to you within 48 hours. You have to inform the executive about the policy number and details about the accident. The executive informs you about the procedure and makes an assessment of the cost of repair.

Step 3: Survey of the Damages Incurred

The company sends a surveyor to assess the condition of the car before it is sent for repairs. After assessing the extent of damage, You have to submit the duly filled claim form and submit it to the surveyor along with the documents and proves.

Step 4: Repair and Reimbursement

You can now send the car to the garage of your choice. After the completion of the repair, you have to pay to the garage. These bills and receipts are to be submitted to the insurer along with policy documents and Certificate of registration to make the request for the reimbursement claim. The company verifies the details and finally disburse the claim amount after taking into consideration all the deductibles and depreciation.


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